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Accessibility statement for University of London

This statement applies to the University of London website under the domain It does not include those accessible via a sub domain, for example,? and other sub domains which may exist.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 500% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • 'Skip to main content' using tab on your keyboard
  • Listen to most of the website using a screen reader
  • Navigate most of our online forms using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • You can't modify the line height or spacing of text
  • Most older PDF documents aren't fully accessible to screen reader software
  • Some of our older videos don't have captions
  • Live video streams don't have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • Some of our pages don’t have the correct heading structure

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’re always looking to improve the accessibility of this website. Please contact us using our email address above if you:

  • Need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille
  • Can’t view the map on our ‘contact us’ page
  • Find any problems that are not listed on this page
  • Think we are not meeting the requirements of the accessibility regulations

We’ll consider your request and get back to you in 20 working days outside of our scheduled University closure days. If you can’t view the map on our contact us page, please email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Issues with technology

There are a number of technical accessibility issues with our website that are being addressed as part of ongoing website development and enhancement programme. We are taking an agile approach to the ongoing development of our website and as such these issues will be identified and fixed through continuous updates.

Issues with text

Some link text doesn’t make sense when ready on its own (for example, ‘click here’). We plan to fix the existing links by September 2020. When we publish new content, we’ll make sure that link text meets accessibility standards.

Issues with PDFs and other documents contains many documents dating back several years. Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader, or they may have colour contrast issues.
We expect important documents and those in current use to be replaced as part of various projects at University of London to update policies and governance documents.

All new documents uploaded from September 2019 will be tested for accessibility.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We’ll consider this as we review and update all our content and will make every effort to replace existing documents with accessible versions where possible.

Issues with interactive tools and transactions

The colour contrast on some parts of our website are too low. We also have some issues with colour contrast on our old page layouts that will be fixed as part of our wider website redevelopment.

We are aware of accessibility issues with a number of our third party tools and systems (for example We will be working with these third party suppliers to identify and correct accessibility issues as soon as possible.

How we tested this website

Our website was tested as it was built in 2017. Since then, the WCAG guidelines have changed, and new pages and functionality added.
Our website is tested weekly using an automated accessibility tool.

This tool tests our whole website (under the primary domain of and it provides a report on accessibility issues. We are working with our internal and external resources to address any accessibility issues as soon as is realistically possible.

What we’re doing to improve accessibility

Our accessibility road map has been devised and outlines how?and when we plan to improve accessibility on this website.

We will be working with a specialist accessibility agency, AbilityNet, to conduct a thorough accessibility review and implement any necessary changes to content, website design and structure.

We are committed to improving accessibility across our websites, apps and other digital platforms. An accessibility working group will be established by the University to ensure a continuous improvement of accessibility of digital content. In addition, we will be:

  • Running additional training sessions with website editors
  • Establishing a new website publishing model to check the accessibility of content before it is published to the live website
  • Ensuring that owners of content removal inaccessible content in a timely manner
  • Working with third party suppliers to improve the accessibility of other digital platforms
  • Implementing an accessibility toolbar to improve on-site accessibility

This statement was prepared on 20 September 2019. It was last updated on 28 October?2019.

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